Terms & Conditions

1) By purchasing tickets you are authorizing the City of Moncton to charge the base price of the ticket plus any and all applicable service fees
2) Ticket purchase limits may be set by the Promoter
3) All sales are final. There are no refunds or exchanges and no replacements will be issued for Lost or Stolen tickets.
4) The event date, time and acts are subject to change without notice.
5) Online orders will be confirmed by email within 2 hours of purchase. If you do not receive confirmation, please contact:

Magnetic Hill Zoo: (506) 877-7720

Moncton Coliseum, Moncton Stadium, & Magnetic Hill Concert Site: (506) 857-4100

Resurgo Place: (506) 856-4383

If you choose the “Print at Home” option, tickets will be attached to the confirmation email.

If you choose the “Box Office pick up” option, a minimum of 48 hours is required for processing. Upon pick-up, the credit card holder must present both photo ID and the credit card used for the purchase. The name on the card, should match that of the account holder

6) Upon cancellation of an event, with no replacement date, tickets may be refunded as per conditions set forth by the promoter of the event and the City of Moncton. All service fees are non-refundable.

Disclaimer: Unauthorized duplication of tickets will result in eviction from the venue and subsequent legal action. The holder of this ticket assumes any and all liabilities as to the risks and danger that may result from the event and waives any claim for loss or damage whatever the cause, incurred or suffered, whether occurring before, during or after the event. Management reserves the right to refuse access to the event or evict any person where behaviour is deemed inappropriate. The holder of the ticket may be searched at the entrance of certain events. It is prohibited to bring alcoholic beverages. Some events have restrictions on the use of cameras and video recording equipment. Smoking is prohibited within all venues.

The City of Moncton is committed to protecting the privacy of any personal information you may provide when visiting our Web site. Part of that commitment is to explain what information may be collected and why, how it will be used and who may have access to it.

This privacy statement applies to interactions with the City of Moncton Web servers. It does not apply to any other Web site. Following is an overview of our Web site practices.

Personal information
When you visit City of Moncton Web sites, you do so anonymously – there is no need to tell us who you are, unless you are placing a ticket order. If you direct an enquiry to tickets.moncton.ca or the Moncton Coliseum Box Office, or place an order, we will ask you to provide your name, phone number, mailing address, and/or e-mail address for the purpose of responding to your enquiry or processing your order. Only those who “need to know” will have access to the personal information provided.

Encryption technology protects personal information during transmission. A security icon will appear in either the lower left corner or, depending on your browser, the lower right corner of your browser window when you are in a secure portion of our website. Secure pages are not saved in temporary caches on a computer. Once you exit secure screens, those screens cannot be accessed again. If encryption is not available through a site, an alternative means of communication will be recommended.

The tickets.moncton.ca server collects your personal information, but only when you explicitly provide it on your account setup. We protect all personal information and do not provide any personal information gathered on tickets.moncton.ca, to third parties, except with your express permission or as permitted by law. If elected to do so, by opting-in to receive our event information updates or eblasts, you are authorizing tickets.moncton.ca, event promoters and venue owners to send you electronic updates on events.

You are entitled to correct or change any personal information gathered through tickets.moncton.ca by accessing your account. Your account cannot be deleted, if you have placed an order. If you wish to have your account suspended, please call the Box Office to request it.

If you have any questions about the City’s Web site collection, use and disclosure practices, please contact info@moncton.ca.